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Explore How We Protect Your Privacy

At olympus88, your personal data belongs to you — and we want you to know exactly how we collect, use and store it.

Account Data ProtectionUPI & Paytm Transaction PrivacyCookie ControlData Retention PolicyYour Right to Request Changes
olympus88 Explore How We Protect Your Privacy
CONTACT OUR TEAM

Reach Us About Your Privacy

If you have questions about how your data is handled, want to request a copy of what we hold, or wish to ask us to delete specific records, our support team is…

Email Privacy Desk Send your data request or privacy query to our dedicated privacy email address. We review every message and respond with a case reference within one business day so you can track progress.
Live Chat Support Open the live chat widget on olympus88.click to speak with an agent who can verify your identity and flag your account for a data review. Available around the clock for account holders.
In-Account Help Centre Log in to your olympus88 account and navigate to Help to submit a privacy request directly. Requests submitted this way are pre-verified against your account, which speeds up our review process.
HOW WE HANDLE DATA

Open the Details on Data Handling

We keep data handling straightforward: the minimum data needed, held for the shortest time necessary, with clear paths for you to access or remove it.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on your device. You can opt out of analytics cookies at any time through the cookie preference panel without affecting your account access.

Account Security Practices

Passwords are stored as salted hashes — we cannot read them. Two-factor authentication is available for your account and we recommend enabling it. Login attempts from unrecognised devices trigger an email alert to your registered address immediately.

Data Retention Windows

Active account data is retained while your account remains open. If you close your account, transactional records are held for the period required by applicable financial regulation in your jurisdiction, after which they are permanently deleted from our systems.

Payment Data Handling

Deposits made through UPI, Paytm or PhonePe are processed by the respective gateway. We store only the transaction ID, amount and timestamp — never your UPI handle, Paytm wallet PIN or PhonePe credentials. Gateway providers operate under their own data terms.

Third-Party Data Sharing

We share data with fraud-prevention services and payment processors only as needed to operate your account. We do not share data with advertising networks. Any new sharing arrangement would require an update to this policy and a notification to active account holders.

Requesting Changes to Your Data

You may request a full export of your personal data, ask us to correct inaccurate records, or submit a deletion request via email, live chat or the in-account Help Centre. We will confirm receipt within one business day and complete the action within 30 days.

Get Answers on Your Data Rights

These questions cover the most common things account holders ask about their personal data, how we use it, and how to exercise their rights under this policy. If your question is not answered here, contact our privacy desk directly and we will respond within one business day.

We collect your name, email address, mobile number and date of birth for account creation, plus device identifiers and IP address for security purposes. Payment details via UPI or Paytm are handled by the payment gateway and we receive only a transaction reference.

Submit a data export request via email to our privacy desk or through the Help Centre inside your account. We will compile your data and send it to your registered email address within 30 calendar days of verifying your identity.

Yes. You may submit a deletion request through live chat or email. We will remove your personal data from active systems once your account is closed, retaining only what applicable financial regulation in your jurisdiction requires us to keep.

We share data only with payment processors like Paytm and PhonePe gateways and fraud-prevention partners, strictly to operate your account. We do not sell your data or share it with advertising networks under any circumstances.

Session cookies keep you logged in; analytics cookies help us fix slow-loading pages. You can turn off analytics cookies in the cookie preference panel on olympus88.click at any time. Disabling them does not affect your ability to deposit or play.

After account closure, transactional records are kept for the period required by applicable law in your jurisdiction. Once that period ends, your data is permanently deleted. You can ask us for the specific retention window that applies to your region.

Contact support immediately via live chat so we can freeze the account, review login history and initiate a security check. We will send all relevant findings to your registered email and guide you through securing your account step by step.